Return Policy

Return Policy

At Zenvy™, we stand behind the quality of our products and want you to be fully satisfied with your purchase. If for any reason you're not happy, we're here to help.

🗓️ Return Window

You have 14 days from the date of delivery to request a return.

✅ Eligibility Requirements

To be eligible for a return, the following conditions must be met:

  • Item must be unused and in the original packaging

  • Proof of purchase (e.g., order number or confirmation email) is required

  • Return must be initiated within 14 days of delivery

Please note: We do not accept returns on opened or used items due to the hygienic nature of our products.

🚚 Return Process

  1. Contact us at [support@zenvywellness.com] to initiate your return.

  2. We’ll provide you with a return authorization and shipping instructions.

  3. Once we receive and inspect your return, we’ll notify you of the approval or rejection.

💳 Refunds

  • Approved returns will be refunded to your original payment method within 5–7 business days.

  • Shipping fees (if applicable) are non-refundable.

❌ Non-Returnable Items

  • Opened or used wellness strips

  • Items marked final sale

  • Gift cards

📦 Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos, and we’ll make it right ASAP.